Keep using it. Get help when something changes.
Your owner setup includes two 30-minute remote calls within 30 days. If you want regular help after that, we can agree on a separate support arrangement that fits how often you actually need it.
Ask about supportSupport has a defined job
- 01
Questions and small fixes
A scheduled call to troubleshoot access, review a result, or adjust a short instruction in the existing setup.
- 02
Attended screen help
When useful, you start a screen-sharing or remote-control session. You stay present and can end it at any time.
- 03
New work gets a new scope
A new workflow, app connection, device, owner, or staff role is proposed separately with its own deliverables.
Something you can keep using.
For any ongoing plan, we put the included time, response window, access method, and work that is outside the plan in writing.
We agree on what is included before we begin.
Your files, instructions, and accounts stay yours even if you do not buy support. Remote access is temporary and attended; there is no standing connection to your computer.
Common questions
Do I need a membership?
No. The original setup is yours. The two included follow-up calls are already part of the owner purchase.
Will you access my computer when I am away?
No. Screen help is scheduled, attended, and started by you.
Tell me what work you want to improve.
I'll review your note and tell you which service fits the work.
Ask about support